Refunds
Would you like to return a product or make a complaint? It's easy!
You have 30 days to withdraw from the contract and return the products without giving any reason.
Return in 3 steps
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Step 2: Submit the form
Please send the completed and signed form to us:
📧 By e-mail: kontakt@vitalers.com
📦 By post, enclosing the printed form with the package containing the products. -
Step 3: Return the products
Please send returned products to the following address:
Vitaler’s
ul. Pułkownika Dąbka 8
30-732 Kraków
+48 12 312 05 54
When will you receive your refund?
Refunds will be issued within 14 days of receiving the parcel and positive verification of the products.
How will you receive your refund?
The funds will be refunded in the same manner as was used to pay for the order or to the specified bank account.
Important information
Only factory-sealed products without signs of opening or use are eligible for return. The buyer covers the return costs – we do not accept cash on delivery parcels. The refund covers the equivalent of the product price and the delivery cost of the cheapest available option. The right to return does not apply to products: with a short shelf life, delivered in sealed packaging, if they have been opened and are not suitable for return for hygiene reasons.
Complaints
You have the right to complain if the product is damaged or does not match your order.
How to make a complaint?
Contact us
Send a message to kontakt@vitalers.com, providing:
- Buyer's details
- Product name,
- Description of the defect or non-compliance,
- Photo of the product(s).
Do you have any questions? Call us on: +48 12 312 05 54.
We value positive problem solving, which is why we treat each case individually and to the benefit of the customer.