Contact

Question about an order, a return or a product? Call or write to us — we usually reply within one business day.

Quick help

Call or write

  • Phone

    +48 12 446 64 98

  • Email

    kontakt@vitalers.com

  • Messenger

    Chat with us

  • Hours

    Mon–Fri 8:00–16:00 (CET)

Write to us

Choose a subject and add your order number — your message goes straight to the right person.

  • Response timeUsually within one business day.

We will use the data from this form only to reply to your message. Details: privacy policy.

Before you write

When do you ship and how much does delivery cost?

Orders placed on a business day by 2 pm (CET) ship the same day. Delivery times and prices for your country: international shipping.

Where can I check what is happening with my parcel?

We email you the tracking number as soon as the parcel is shipped. You can also see the order status in your account.

How do I return a product?

You have 30 days to withdraw from the contract without giving a reason. Step by step: returns and complaints.

How do I get an invoice?

Ask for an invoice when you order — we will email it to the address on the order. Forgot? Write to us with the subject “Invoice”, giving your order number and your company details with the VAT number.

How quickly do you reply?

We usually reply to messages within one business day. We answer the phone Monday to Friday, 8:00–16:00 (CET).

For businesses

NMM Sp. z o.o.ul. Bocheńska 3/17, 31-061 Kraków, PolandNIP: 6762621979 · KRS: 0000982292