Refund policy

Returns and Cancellation

As a consumer who has entered into a distance contract, you have the right to cancel the contract within 30 calendar days of receiving the goods without giving a reason.

Only factory-sealed products, showing no signs of opening or use, in their original packaging, are eligible for return. You will also need a receipt or proof of purchase.

How to Request a Return

To initiate a return, contact us at kontakt@vitalers.com. Once your request has been approved, please return the goods to the following address:

Vitaler's, ul. Pułkownika Dąbka 8, 30-732 Kraków

The cost of returning the goods is covered by the Buyer. We do not provide return labels and do not accept cash-on-delivery shipments. Goods sent to us without a prior return request will not be accepted.

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the merchandise is defective, damaged, or if you received the wrong product, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, products that have been opened or whose packaging seal has been broken, as well as products with a short shelf life, are non-returnable. If you have any questions about a specific product, please contact us.

Exchanges

The fastest way to receive the correct product is to return the item you have and place a new, separate order after the return has been approved.

Refunds

We process refunds within 14 business days of receiving the package. Once approved, we will refund the amount to your original payment method; your bank or card issuer may require additional time to process the refund.

We refund shipping costs only when the entire order is returned (based on the cheapest available shipping option). If only part of the order is returned, shipping costs are non-refundable.

If you have any questions about returns, please email us at kontakt@vitalers.com.