Cancellation policy

Some items in our shop may be offered as subscriptions, pre-orders, or try-before-you-buy options. The cancellation policy explains how you can change or cancel these types of orders. Subscriptions

Once you purchase a subscription, you will receive recurring deliveries. These are based on the duration of the subscription and the frequency you have selected. Your payment details will be stored securely and you will be charged for each of these deliveries unless you choose to pay upfront. Some subscriptions may automatically renew at the end of their term. If you do not wish to renew your subscription, you can cancel it. If you wish to cancel or change your subscription, you can do so at any time. The e-mail confirming your order contains links to your order. You can manage your subscription from there. Please refer to our returns policy for more information on returning goods and costs. Pre-order When you make a pre-order purchase, you are purchasing a product that is out of stock or a product that will be available soon but is not yet in stock. We may not take any payment or a partial deposit when you make your purchase, store your payment method, and then fulfil and charge the full amount or the remaining amount at a later date. You may cancel a partially paid pre-order that has not been fulfilled. If your order has been processed, you cannot cancel your order, but you can request a full or partial refund. Please see our returns policy for more information on returning goods and costs. Try before you buy

When you use the try before you buy option, we authorise your payment method before processing your order. You will have a set amount of time to decide whether you want to purchase the item. After this time has elapsed, if the item has not been returned, we will charge your payment method for the full amount.